Webinars

Come learn with us and jump-start your success with interactive webinars featuring cutting-edge information from experienced facilitators that help you understand not only product details but how to achieve financial success, reduce your risks, and better serve your members.

Most webinar access is restricted to subscribers of the various product Resource Centers or to credit unions that endorse the specific featured products. If you need a UserID and password, please go to New User Registration(opens in a new window). If you have a UserID and password, be sure you are subscribed to the appropriate Resource Center through Edit My Services.(opens in a new window)

Any questions? Visit How to Register for help with registration questions and contacts for each product area. Credit unions can access additional session offerings through the Protection Resource Center Webinars & Education and Lending Resource Center/Live Events pages.


January

Lending Webinars

Product Knowledge - Credit Insurance*

01/19/2023 10:00 AM CT
Alongside your Product Sheet, review all the essential information about Credit Insurance and get your questions answered.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

ULEND Academy Series Part 2: Uncovering Member Needs*

01/24/2023 10:00 AM CT
Part 2 of the ULEND Academy series dives into shifting from transactional to consultative through questioning strategies, identifying members' life stages, and uncovering their goals.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge - Guaranteed Asset Protection (GAP)*

01/26/2023 10:00 AM CT
Join us to learn the what, why, when, and how of your GAP product. We'll review essential features of the product and answer questions you may have.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

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February

Discovery Webinar Series

Lessons of Generation Flux - Succeeding in an Age of Chaos

2/08/2023 1:00 PM CT
Our business reality includes intense competition, generational shifts, and tech-fueled uncertainties. Journalist and strategic advisor, Robert Safian, offers a framework for addressing these unprecedented times, drawing on practical learnings from the world's top CEOs. Succeeding in today's environment may require a new kind of playbook.
Register Now(opens in a new window)

Risk and Compliance Webinars

Risk Forum: Branch of the Future**

02/15/2023 1:00 - 3:00 PM CT
The branch of the future is not a one-size fits all approach; therefore it is critical for you to strike the right balance between physical and digital footprints and the connected risks. Join us as we discuss ways to rethink the branch with the future in mind.
Register at the Protection Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Lending Webinars

Coaching Skills in Action: Identify Behaviors*

02/09/2023 10:00 AM CT
Identifying behavior change needed in others is easier than identifying it in ourselves. Together, we'll walk through how to get employees to recognize their own needed behavior change and create objectives to accomplish their goals.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

ULEND Academy Series Part 3: Understanding Credit Report Basics & Beyond*

02/14/2023 10:00 AM CT
Part 3 of the ULEND Academy series digs deep into credit reports and scores. Do your members understand what their score means? Do you know the real story behind that number?
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge - Debt Protection*

02/16/2023 10:00 AM CT
Brush up on your knowledge of Debt Protection and explore the details that make your product a unique benefit to members.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

ULEND Academy Series Part 4: Getting Creative to Meet Member Needs*

02/21/2023 10:00 AM CT
Part 4 of the ULEND Academy series explores the basics of underwriting, understanding risk, and how to use compensating factors to build a loan that will be approved. Together, let's find more ways to say "Yes" to helping members.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge - Mechanical Repair Coverage (MRC)*

02/23/2023 10:00 AM CT
We'll cover 3 need-to-know tips, explore essential on-the-job resources, and answer your questions about MRC.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

March

Risk and Compliance Webinars

Webinar: Litigation Trends**

03/15/2023 1:00 PM CT
Class action lawsuits and litigation can present significant risks to the credit union brand. Listen as our expert panelists from third-party litigation claims and risk management highlight emerging litigation trends and offer best practice mitigation tips on how to minimize risks before they get off the ground.
Register at the Protection Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Lending Webinars

Coaching Skills in Action: Overcoming Obstacles*

03/09/2023 10:00 AM CT
Learn and practice creating safe spaces and open communications to help your employee identify obstacles, find their root causes, and put steps in place to overcome them.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

ULEND Academy Series Part 5: Putting it All Together*

03/14/2023 10:00 AM CT
Part 5 of the ULEND Academy series will cover how to personalize the experience to the unique needs of the member and present the solution. Come ready to participate and apply the skills you've learned in a culminating interactive activity.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge - Credit Insurance*

03/16/2023 10:00 AM CT
Alongside your Product Sheet, review all the essential information about Credit Insurance and get your questions answered.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Member Focused Experiences: Offering Personalized Options*

03/21/2023 10:00 AM CT
It's one thing to make an offer to your member; it's another to make a personalized offer. Learn skills to get to know your member, to better understand their needs and goals so you can share personalized options in a way that connects to them.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge - Guaranteed Asset Protection (GAP)*

03/23/2023 10:00 AM CT
Join us to learn the what, why, when, and how of your GAP product. We'll review essential features of the product and answer questions you may have.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

April

Risk and Compliance Webinars

Office Hours: Loans, Payments and Deposits**

04/19/2023 1:00 PM CT
Join your credit union peers to ask your questions regarding the latest risks, loss trends, and mitigation tips related to loans, payments, and deposit transactions.
Register at the Protection Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Lending Webinars

Coaching Skills in Action: Action Plan*

04/13/2023 10:00 AM CT
Together, you and your employee have determined the goal. But how are you going to reach it? Time to create an Action Plan! Let's practice recognizing and defining what is needed to do to achieve their objective and putting a plan in place.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

ULEND Academy Series Part 1: Start & Connect – Building a Strong Foundation*

04/18/2023 10:00 AM CT
Part 1 of the ULEND Academy series focuses on utilizing the information available to better understand your members' needs and social style to enhance your interactions. This webinar will help you build great member experiences from the ground up.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge - Debt Protection*

04/20/2023 10:00 AM CT
Brush up on your knowledge of Debt Protection and explore the details that make your product a unique benefit to members.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

ULEND Academy Series Part 2: Uncovering Member Needs*

04/25/2023 10:00 AM CT
Part 2 of the ULEND Academy series dives into shifting from transactional to consultative through questioning strategies, identifying members’ life stages, and uncovering their goals.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge: Mechanical Repair Coverage*

04/27/2023 10:00 AM CT
We'll cover 3 need-to-know tips, explore essential on-the-job resources, and answer your questions about MRC.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

May

Lending Webinars

Coaching Skills in Action: Feedback*

05/11/2023 10:00 AM CT
Giving feedback can be hard and sometimes a little scary. Yet the benefits are abundant. To set you up for success, we will practice with real-world examples so you can gain experience providing relevant feedback with empathy.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

ULEND Academy Series Part 3: Understanding Credit Report Basics & Beyond*

05/16/2023 10:00 AM CT
Part 3 of the ULEND Academy series digs deep into credit reports and scores. Do your members understand what their score means? Do you know the real story behind that number?
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge - Credit Insurance*

05/18/2023 10:00 AM CT
Alongside your Product Sheet, review all the essential information about Credit Insurance and get your questions answered.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

ULEND Academy Series Part 4: Getting Creative to Meet Member Needs*

05/23/2023 10:00 AM CT
Part 4 of the ULEND Academy series explores the basics of underwriting, understanding risks, and how to use compensating factors to build a loan that will be approved. Together, let’s find more ways to say “Yes” to helping members.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge: Guaranteed Asset Protection*

05/25/2023 10:00 AM CT
Join us to learn the what, why, when, and how of your GAP product. We'll review essential features of the product and answer questions you may have.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

June

Lending Webinars

Coaching: Strengthening People Skills*

06/08/2023 10:00 AM CT
People Skills are critical components to every interaction and support authentic and genuine conversations. These skills can enhance not only your coaching journey but also beyond the professional realm.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

ULEND Academy Series Part 5: Putting it All Together*

06/13/2023 10:00 AM CT
Part 5 of the ULEND Academy series will cover how to personalize the experience to the unique needs of the member and present the solution. Come ready to participate and apply the skills you've learned in a culminating interactive activity.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge - Debt Protection*

06/15/2023 10:00 AM CT
Brush up on your knowledge of Debt Protection and explore the details that make your product a unique benefit to members.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Offering Personalized Options*

06/20/2023 10:00 AM CT
It's one thing to make an offer to your member; it's another to make a personalized offer. Learn skills to get to know your member, to better understand their needs and goals so you can share personalized options in a way that connects to them.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

Product Knowledge: Mechanical Repair Coverage*

06/22/2023 10:00 AM CT
We'll cover 3 need-to-know tips, explore essential on-the-job resources, and answer your questions about MRC.
Register at the Lending Resource Center(opens in a new window) | Download 2023 Schedule(opens in a new window)

*To attend this webinar, your credit union must 1) offer Debt Protection or 2) be licensed to offer Credit Insurance or be in a state that doesn’t require licensing. (If your credit union participates in the Lender Development Program, you meet the requirements to attend these sessions.)

**To attend this webinar, your credit union must be a CUMIS Bond Policyholder.