Managing Risk and Compliance Solutions Speaker Resources

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Balancing Risk Within the Digital Environment

Yesterday’s branch of the future plan likely looks a lot different than today's. In fact, credit union plans have led to quicker plans to embrace digital technology, remote work, and branch configuration. Going even more digital means balancing member convenience and risks like member authentication, compliance, and fraud.

Employer HR Risks in a Changing Workplace

With changes in the workplace –such as legalization of drugs, dress code, self-expression, social media, reasonable accommodations, and even human capital risk – employers must exercise caution. This session will examine the risks, rights, and obligations of employers and employees. It is critical that your HR professionals and managers understand the importance of appropriately addressing these topics to ensure all job candidates and employees are treated fairly and equitably without creating additional risk for the credit union.

“It Won’t Happen to Us…” Employee Dishonesty

Some of the most damaging risks are not always originated from malicious outsiders, but rather from trusted insiders. Unfortunately, employee fraud, dishonesty, and embezzlement schemes typically last longer and result in more severe losses. Don't rely on “It won't happen to us!"

During this session, hear real-life loss scenarios, identify key warning signs to look for, and highlight loss controls which should be implemented to hold individuals responsible for their actions. Loss areas of employee dishonesty, cash controls, and opening / closing procedures will be highlighted – along with risks associated with more flexible work arrangements.

Managing the Risks of an Evolving Loan Portfolio

Credit union growth strategies typically include loan growth – consumer, real estate, business lending, indirect, and digital channels. To optimize these lending growth initiatives, you must navigate the lending landscape by understanding the make-up and opportunities of member engagement, benefits of data analytics, and managing risk related to compliance, fraud, and internal lending controls. This session introduces these unique components of risk and compliance while helping you efficiently and safely identify future lending opportunities.

Peer-to-Peer Fraud and Handling Disputes

P2P payment fraud has caused significant losses for credit unions and their members. This session will focus on:

  • P2P fraud scams, including the Zelle/P2P scam, as well as other account takeovers involving P2P.
  • Reg E’s prepaid account rule as it relates to P2P payment apps, including error resolution case studies.

Predicting the Unpredictable: Litigation Trends

Litigation and class action lawsuits can and have significantly impacted credit union brand equity and business performance – with allegations related to service accessibility, employment practices, collections, fair lending, and more. Additionally, credit unions face expanded compliance expectations that can lead to higher costs and losses from escalating litigation, penalties, and staffing needs.

This session provides an overview of key class action developments that you should be aware of, how to best minimize these risks and defeat class actions before they ever get off the ground.

Preparing for the Unknowns of Employee Safety & Wellness

All credit unions have the responsibility to protect employees, members, and visitors by taking measures to detect potential incidents and mitigate the consequences. Every office location is different which presents a different risk or threat profile; not to mention, they also all face different challenges.

Think about what the safety and wellness risks are – active shooter incidents, slip & falls, workplace ergonomics, special events - and identify how to reduce that risk, because obviously you can’t take risk to zero.

Regulatory Modernization: How to Prepare for 2021

Credit unions can expect enforcement to ramp up as agencies reverse the course of the previous administration. Regulatory authorities are expected to exert their influence over: consumer protections, credit quality, and anti-discrimination through the lens of a widespread adoption of digital technology. The accelerated move to digital, in virtually every aspect of modern financial services, will likely see several initiatives to modernize consumer finance laws and regulations. During the session we will discuss:

  • The need to react quickly as regulatory changes evolve
  • Managing the financial, legal, and political fallout from COVID-19
  • The need to update antiquated disclosures and policies to accomplish regulatory modernization
  • The role of a reinvigorated CFPB

The Need for Strong Authentication

Weak authentication methods have resulted in severe fraud losses for credit unions. From authenticating members enrolling for online banking through credit union websites to authenticating individuals opening accounts online or employees being lured into scams. This session will introduce fraud case studies while introducing mitigation tips and loss controls that can help others minimize this risk.

The Ripple Effect of 2020

The pandemic along with changing consumer, political, and socio-economic status has required change in many ways. For credit unions, the ripple effect of 2020 has brought on changes to business practices and should have you rethinking how to protect your people, assets, and reputation. This session will highlight some of the marketplace realities, changes and obstacles that are requiring your operational strategies and protection to be adjusted.

Transitioning from Risk to Resilience

Despite navigating COVID-19, natural disasters, and changing business practices in 2020, emerging risks and threats are still imminent. Leverage key credit union risk learnings to help you optimize strategic decisions, minimize risks, and maintain a healthier bottom line. Discuss trends, risks, and insights highlighting the importance of:

  • Planning for the worst
  • Having strategies in place for business resumption / recovery
  • Ensuring robust testing
  • Having a return-to-work plan
  • Understanding people are as important as processes

Trends in Fraud & Scams

The fraud environment is dynamic in that its always changing. Fraudsters come up with new sophisticated ways to steal money while still relying on old methods. Members can also abuse services resulting in losses to credit unions.

Learn about current fraud trends, understand the “how it happens,” and gain key mitigation tips. Fraud and scams discussed include:

  • Account takeovers
  • Ransomware
  • Business email compromise
  • Check kiting
  • Loan fraud
  • Cards and ATM fraud

Violence in the Workplace

Added stress and mental fatigue brought on by unforeseen circumstances – like a pandemic - can wreak havoc. While all threats or reports should be evaluated separately and responses will vary, clear criteria for escalation and intervention should also be defined as it relates to:

  • Robbery
  • Active shooter
  • Kidnapping and Extortion
  • Social Movement
  • Employee, Member, and Visitor Behavior