ULEND Academy

80% of consumers view their banking relationship as transactional, not advice-based.1

ULEND Academy® shifts your lending staff’s approach from transactional to consultative. As a result, your members achieve financial success through proven solution strategies and high-impact service. Through hands-on learnings constructed from real-world scenarios, ULEND Academy workshops help staff improve performance through behavior-based outcomes, resulting in exceptional member experiences.

ULEND Academy is part of our comprehensive lending suite and is available at no cost to our lending customers.

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Benefits for you

ULEND Academy curriculum responds to today’s consumer expectations to help lenders meet and exceed the most up-to-date standards of customer service. Members demand consistent and successful interactions that:

  1. Deliver exceptional end-to-end experience
  2. Work across multiple channels
  3. Identify unmet needs through a consultative approach

Additional Resources for Our Customers

1Accenture, North America Consumer Digital Banking Survey, July 2017. CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates.