ULEND Academy
80% of consumers view their banking relationship as transactional, not advice-based.1
ULEND Academy® shifts your lending staff’s approach from transactional to consultative. As a result, your members achieve financial success through proven solution strategies and high-impact service. Through hands-on learnings constructed from real-world scenarios, ULEND Academy workshops help staff improve performance through behavior-based outcomes, resulting in exceptional member experiences.
ULEND Academy is part of our comprehensive lending suite and is available at no cost to our lending customers.
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Benefits for you
ULEND Academy curriculum responds to today’s consumer expectations to help lenders meet and exceed the most up-to-date standards of customer service. Members demand consistent and successful interactions that:
- Deliver exceptional end-to-end experience
- Work across multiple channels
- Identify unmet needs through a consultative approach
Additional Resources for Our Customers
- Visit our Lending Resource Center for product details, training and marketing materials.
- Learn more about our Lender Development Program to help you protect more loans, more ways.
1Accenture, North America Consumer Digital Banking Survey, July 2017. CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates.
ULEND-2107210.1-0518-1219
