Discovery 2020 icon

Conference Content Now Available

Thousands of credit union leaders from across the country joined us for Discovery 2020 - a conference packed with insightful speakers and valuable content. Attendance was the highest we’ve ever seen, and engagement was off the charts. If you missed the conference, you can still access all sessions and content below.

Panel Discussions

Industry Leader Panel screenshot

Industry Leader Panel: Collaboration and Care Differentiates Our Movement

Leaders from the credit union industry discuss the events of 2020, actions they took as leaders in their organizations, inspiring stories, lessons learned, and what the future holds for credit unions.

Watch video:(opens in a new window) 50 min, 30 sec

Credit Union CEO Panel screenshot

Credit Union CEO Panel: Leading Through Crisis While Taking Care of Members

Credit union CEOs come together to discuss lessons learned, how their priorities have changed, stories that inspired them, and what the future holds for their credit union.

Watch video:(opens in a new window) 39 min, 15 sec

Breakout Sessions

U.S. Economic Outlook & Its Impact on Credit Unions screenshot

U.S. Economic Outlook & Its Impact on Credit Unions

The COVID-19 pandemic recession will be the biggest economic event in our lifetimes. Explore the possible depth and duration of this economic crisis and its impact on credit unions.

Watch video: 34 min, 13 sec
Download presentation

People Helping People in the Digital Era screenshot

People Helping People in the Digital Era

Expert panelists discuss new ways of what “people helping people” really means in the digital era, and how small decisions today can give rise to massive change tomorrow.

Watch video: 26 min, 33 sec

The Needs Adaptive Member Journey screenshot

The Needs Adaptive Member Journey

The “needs adaptive” member journey allows you to serve your members’ specific needs, expectations, and motivations. Craft effective business strategy while keeping members’ well-being top-of-mind.

Watch video: 26 min, 20 sec
Download presentation

Payments in the New Normal screenshot

Payments in the New Normal

Explore current and future payment trends, including the steps credit unions can take to ensure sustained success in the post-COVID environment.

Watch video: 28 min, 42 sec
Download presentation

Emotional Engagement screenshot

Emotional Engagement: Differentiate Your Members’ Experience

Examine the causes of poor emotional experiences and steps to take when things don’t go according to plan. Discover the benefits of going beyond functional needs, emphasizing a truly positive emotional experience for members.

Watch video: 40 min, 30 sec
Download presentation

2020 Market Update screenshot

2020 Market Update: Politics, Pandemics, and Big Possibilities in a Divided World

Explore the impact of the COVID-19 pandemic and the political cycle’s influence on financial markets.

Watch video: 25 min, 46 sec
Download Presentation

Customer Experience Design screenshot

Customer Experience Design: The Competitive Advantage

Focus on human-centered design to create member experiences that build loyalty and inform business decisions. Challenge what you think you know about your members and gain ideas for testing those perceptions.

Watch video: 26 min, 58 sec
Download presentation

Deliver Distinct Member Experiences screenshot

Deliver Distinct Member Experiences with Open Banking

As credit unions evolve to meet changing member expectations, an Open Banking ecosystem offers opportunities to deliver connected user experiences across all channels, from branch to digital.

Watch video:(opens in a new window) 16 min, 58 sec
Download presentation (opens in a new window)

Inspiration Stations

Deepen your industry knowledge with valuable, relevant content covering a wide variety of topics. Check out the links below.

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Corporate headquarters are located at 5910 Mineral Point Road, Madison WI 53705.