Conference Content Now Available
Thousands of credit union leaders from across the country joined us for Discovery 2020 - a conference packed with insightful speakers and valuable content. Attendance was the highest we’ve ever seen, and engagement was off the charts. If you missed the conference, you can still access all sessions and content below.
Panel Discussions
Industry Leader Panel: Collaboration and Care Differentiates Our Movement
Leaders from the credit union industry discuss the events of 2020, actions they took as leaders in their organizations, inspiring stories, lessons learned, and what the future holds for credit unions.
Watch video:(opens in a new window) 50 min, 30 sec
Credit Union CEO Panel: Leading Through Crisis While Taking Care of Members
Credit union CEOs come together to discuss lessons learned, how their priorities have changed, stories that inspired them, and what the future holds for their credit union.
Watch video:(opens in a new window) 39 min, 15 sec
Breakout Sessions
U.S. Economic Outlook & Its Impact on Credit Unions
The COVID-19 pandemic recession will be the biggest economic event in our lifetimes. Explore the possible depth and duration of this economic crisis and its impact on credit unions.
Watch video: 34 min, 13 sec
Download presentation
People Helping People in the Digital Era
Expert panelists discuss new ways of what “people helping people” really means in the digital era, and how small decisions today can give rise to massive change tomorrow.
Watch video: 26 min, 33 sec
The Needs Adaptive Member Journey
The “needs adaptive” member journey allows you to serve your members’ specific needs, expectations, and motivations. Craft effective business strategy while keeping members’ well-being top-of-mind.
Watch video: 26 min, 20 sec
Download presentation
Payments in the New Normal
Explore current and future payment trends, including the steps credit unions can take to ensure sustained success in the post-COVID environment.
Watch video: 28 min, 42 sec
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Emotional Engagement: Differentiate Your Members’ Experience
Examine the causes of poor emotional experiences and steps to take when things don’t go according to plan. Discover the benefits of going beyond functional needs, emphasizing a truly positive emotional experience for members.
Watch video: 40 min, 30 sec
Download presentation
2020 Market Update: Politics, Pandemics, and Big Possibilities in a Divided World
Explore the impact of the COVID-19 pandemic and the political cycle’s influence on financial markets.
Watch video: 25 min, 46 sec
Download Presentation
Customer Experience Design: The Competitive Advantage
Focus on human-centered design to create member experiences that build loyalty and inform business decisions. Challenge what you think you know about your members and gain ideas for testing those perceptions.
Watch video: 26 min, 58 sec
Download presentation
Deliver Distinct Member Experiences with Open Banking
As credit unions evolve to meet changing member expectations, an Open Banking ecosystem offers opportunities to deliver connected user experiences across all channels, from branch to digital.
Watch video:(opens in a new window) 16 min, 58 sec
Download presentation (opens in a new window)
Inspiration Stations
Deepen your industry knowledge with valuable, relevant content covering a wide variety of topics. Check out the links below.
Maximizing the Credit Union’s Income Statement
- Delinquency and Charge-Off Increases Through 2021 in the Credit Union Industry (opens in a new window)
- Forecast for Operating Expense (opens in a new window)
- Forecast for Provision Expense (opens in a new window)
- Unemployment Rates as of June 2020 (opens in a new window)
- Forecast for Non-Interest Income (opens in a new window)
- Mix of Fee and Other Income (opens in a new window)
- Forecast for Net Interest Margin (opens in a new window)
- Optimize Non-Interest Income (opens in a new window)
Member Perceptions Are Reality
Doing Diversity, Equity and Inclusion During a Civil Rights Movement
Rethinking Branch Operations, Security, and Controls
- Branch Repoening Playbook (opens in a new window)
- Cybersecurity Threat Outlook eBook (opens in a new window)
- Employer HR Practice Risks eBook (opens in a new window)
- Managing Flexible Work Arrangements(opens in a new window)
- Member Tips: Protecting Your Identity & Money (opens in a new window)
- Mobile Device Risks & Security Risk Overview (opens in a new window)
- Partner Perspective: Beazley’s 2020 Breach Briefing (opens in a new window)
- Rethinking the Way We Protect People, Assets, and Reputation (opens in a new window)
- Reassuring Employees Amid a Pandemic (opens in a new window)
- RISK Alert: Business Changes Introduce New Robbery and Physical Security Threats (opens in a new window)
- Risk Alert: Mobile Phishing Attacks Increase Nearly 40% (opens in a new window)
- Risk Alert: Money Mules Recruited to Receive Fraudulent SBA Advances and Loans (opens in a new window)
- Template: Disease/Epidemic Control Model Workplace Policy (opens in a new window)
Stronger Together: We’re Here for You Today, Tomorrow and Well Into the Future
- Preparing for a Market Rebound (opens in a new window)
- Program Support (opens in a new window)
- Smart Ways to Use Your Stimulus Check (opens in a new window)
- System Support (opens in a new window)
- Accelerating Your Digital Transformation(opens in a new window)
- Redefining Your Digital Experience(opens in a new window)
- Transforming Your Member Experience(opens in a new window)
- Consider These Three Stategies if Second Stimulus Funds Arrive(opens in a new window)
- Economic Outlook and the Federal Reserve(opens in a new window)
- How to Save Yourself From... Yourself(opens in a new window)
- Investing During the Pandemic(opens in a new window)
CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Corporate headquarters are located at 5910 Mineral Point Road, Madison WI 53705.
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